Compliance & Risk Consultant, Senior (Flexible Location)
Requisition ID # 89798
Job Category : Compliance / Risk / Quality Assurance
Job Level : Individual Contributor
Business Unit: Electric Operations
The Electric Operations Compliance department provides oversight for external electric compliance requirements. This includes ensuring that all compliance requirements are known, there are documented processes, and that evidence of compliance exists. The department is the primary liaison with the CPUC for audits, data requests, customer complaints, and emergency reporting of electric incidents. The department’s QA group provides an independent assessment of performance measured against policy, standards & procedures.
The Electric Compliance & Risk Consultant, Senior will be part of a team that is responsible for managing the daily activities between PG&E and the Safety Enforcement Division (SED) and the Wildfire Safety Division (WSD) of the CPUC including: oversight of Electric Audits performed by SED, coordinating Electric Audit Reports, coordinating responses to WSD inspection reports/findings, managing SED and WSD customer complaints, and, coordinating responses to SED Notices of Violations and oversight of Electric Ops’ Self-Report process. This position has a periodic, one-week, On-Call requirement responsible for being on call if WSD notifies PG&E of any severe defects found during its inspections. On-Call responsibilities generally occur three to four times per year. This position also requires occasional travel to various divisions.
Support the team’s handling of electric audits performed by SED (Safety Enforcement Division) and WSD (Wildfire Safety Division), from pre-audit, during audit, post audit data requests, through audit letter responses.
Coordinate teams of subject matter experts and facilitate discussions for responding to CPUC Notice of Violations and CPUC Audit responses. Lead the response preparation when needed.
Assist in extracting and compiling CPUC Audit Data and CPUC Notice of Violation Data on a monthly basis for addition into EO Risk & Compliance Committee (RCC) deck and other leadership reporting and updates.
Lead and support Electric Operations CPUC Self-Report Process, including identification of issues that may meet self-report thresholds, research potential incidents, lead Self-Report quorum, and make recommendations to senior management for self-reporting.
Coordinate with appropriate LOBs to address escalated CPUC Customer Complaints through resolution.
Regular and ongoing verbal and written interaction with the SED staff.
Lead and support Guidance Document creation, updates for the department work functions (Standards,
Procedures, job aids, process flows).
Support process improvements, workflows and documentation to support.
Prepare reports for ad hoc requests from senior management, law department, external communications, safety engineering, law claims, and other departments. Analyze results and draw conclusions.
Bachelors Degree or equivalent experience
Job-related experience, 5 years
•Master’s Degree in job-related discipline or equivalent experience
•PE-Professional Engineer license
Continuous Improvement Experience (e.g. Lean Management)Continuous Improvement Experience (e.g. Lean Management)
•CISSP-Certified Information Systems Security Professional certification
•PMI-Project Management Institute PMP-Project Management Professional certification