IT Network Operations Analyst, Career
Requisition ID # 102741
Job Category : Information Technology
Job Level : Individual Contributor
Business Unit: Information Technology
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Responds to network alerts and computing problems and works remotely toresolve them. Utilizes support from technical experts within theorganization and third parties to resolve problems. Takesresponsibility for handling incidents through completion or escalation.Finalizes the task according to company policies for incidentmanagement. Documents the problems encountered and techniques used tosolve it for future reference.
Job ResponsibilitiesApply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.Complete repetitive, basic maintenance activities as requested.Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.Initiate conference bridges for outages as part of the outage management process.Manage timely ticket updates.May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as neededMonitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.Perform data analysis/trending on the network and applications as per predefined documented procedures.Process routine change requests and work orders.This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.Use run-book steps for first level break/fix restoration needs.
Minimum:Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experienceExperience in network operation center environmentExperience in technical environment, job-related, 5 yearsExperience in telecommunications, 2 years
Desired:Experience in data analysisExperience in monitoring network devicesExperience with ticket management applicationsITIL-Information Technology Infrastructure Library Certification