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IT Network Operations Analyst, Career

LocationFairfield, California;

Requisition ID # 102741 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Responds to network alerts and computing problems and works remotely toresolve them. Utilizes support from technical experts within theorganization and third parties to resolve problems. Takesresponsibility for handling incidents through completion or escalation.Finalizes the task according to company policies for incidentmanagement. Documents the problems encountered and techniques used tosolve it for future reference.

Job Responsibilities

  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Complete repetitive, basic maintenance activities as requested.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.
  • Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
  • Initiate conference bridges for outages as part of the outage management process.
  • Manage timely ticket updates.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Process routine change requests and work orders.
  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Use run-book steps for first level break/fix restoration needs.
  • Qualifications

    Minimum:

  • Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experience
  • Experience in network operation center environment
  • Experience in technical environment, job-related, 5 years
  • Experience in telecommunications, 2 years
  • Desired:

  • Experience in data analysis
  • Experience in monitoring network devices
  • Experience with ticket management applications
  • ITIL-Information Technology Infrastructure Library Certification
  • I'm Interested

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    • Information Technology, Fairfield, California, United StatesRemove