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Director, Electric Operations Training

LocationLivermore, California;

Requisition ID # 91620 

Job Category : Human Resources 

Job Level : Director/Chief

Business Unit: Human Resources

Department Overview

PG&E Academy governs and provides learning solutions, enabling employees to safely, competently and compliantly demonstrate the knowledge, skills and behaviors necessary to provide service to our customers.

Position Summary

The Director of Electric Operations Training will work with Electric Operations leaders in PG&E to help govern and execute the training priorities to meet their operational goals. The Director will lead the Electric Operations Technical Delivery and Curriculum Development Teams, providing strategic direction for the organization, identifying industry trends and best practices, and driving continuous improvement opportunities. Work with Delivery Team Leaders, (Managers & Supervisors) on an ongoing basis to ensure that we have the best qualified instructors teaching PG&E Academy training courses. Work with Curriculum Development Team Managers drive quality and innovative learning solutions that align the business needs of the company. Work with Electric Operations Leaders to identify business metrics that will be used to help measure the impact of training initiatives, with the ability to communicate the results the value training contributed to moving the needle on the business metrics.

Reporting Relationship

The Director of Electric Operations Training will report to the Senior Director, PG&E Academy.

Job Responsibilities

Technical Training

  • Responsible for the overall quality of Electric Operations training for PG&E Academy. Drive the quality and continuous improvement of technical delivery, and curriculum development. Co-lead Electric Training Governance to identify and govern training based on alignment to Electric Operations business needs and priorities.

Technical Delivery

  • Drive the quality of training delivery.  Qualify all instructors through the Instructor Excellence program, as well as certifying them to deliver each specific course in all areas (Electric, Equipment, Compliance, etc.).  Implement a re-certification process and instructor observation process to continue to raise the bar on quality and skill set improvement.

Technical Curriculum Development

  • Drive the quality of curriculum development leading the team to drive new and innovative learning solutions that meet a new generation of learners. Ensure that all initiatives are sponsored and tied to business metrics. 

Manage the financials, both capital and expense

  • Capital -Create the annual plan to support the teams to ensure the training infrastructure is well maintained and that it is kept up to date to support new training programs as needed.
  • Expense – Drive accountability with the Academy Gas Leaders to ensure an annual delivery and curriculum budget is in place with monthly forecasts against actuals updated and reviewed monthly resulting in end of year budget is brought in on target.

Compliance Training

  • Support all cross functional team efforts to identify, develop, and maintain the compliance training courses for PG&E. Work with Safety, Health and Claims, Environmental Safety, Human Resources, Compliance & Ethics, Legal, ISTS, Academy Operations, and the respective lines of business to identify by SAP Job, Position, and Person, the Mandatory and Required compliance training requirements for the enterprise, and deliver the required courses.

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

  • Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

  • A safety champion in words and deeds with respect to both employee and public safety.
  • Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

  • Using various- communications that convey a clear understanding of the needs of different audiences.
  • Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

  • Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

  • Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

  • Interpreting and applying understanding of key financial indicators to make better business decisions.
  • Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

  • Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.
  • Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

  • Building strong customer relationships and delivering customer-centric solutions.

Background Qualifications


  • BA/BS or equivalent
  • Minimum of 10 years’ related experience or equivalent


  • Leadership experience, 10 years
  • Strong knowledge of learning systems (Learning Management Systems, Content Management Systems, Testing systems, etc.)
  • Deep understanding of curriculum development process and tools
  • Experience in managing education/learning teams, 7 years
  • Experience in designing and deploying learning programs in high-risk/high-consequent industries, 5 years
  • Lean Management Experience

Hiring Leader Name: Christopher E Pickett

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Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity Employer that actively pursues and hires a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status,medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

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