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Expert Business Operations Specialist

LocationLivermore, California;

Requisition ID # 142582 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Livermore; San Ramon

Department Overview

Operations Support is dedicated to creating cross-commodity consistency and standards in Operations. The team provides support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, PG&E Academy, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers.

Position Summary

Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate, and deliver trainings for essential business procedures/processes, and drive development of new resources and tools.

  • This position has travel required 10% of the time for meetings and trainings.
  • This position is hybrid, working from your remote office and your assigned work location based on business need.

Job Responsibilities

  • Manage communications
  • Develop internal work procedures and initiate process improvements
  • Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
  • Liaison between various departments and cross functional teams
  • Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
  • Research and data analysis; compile and prepare reports for upper management
  • Utilize system and personnel resources to successfully address inquiries from internal business partners
  • Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
  • Develop and manage trainings to enhance knowledge and job skills
  • Participate on cross functional teams
  • Broad expertise on department and/or line of business function management and applies advanced knowledge to wide-ranging issues.
  • Develops innovative solutions to complex issues
  • Reviews and provides feedback on project deliverables for team members serving as a point of quality control
  • Works with and leverages relationships with Directors and Managers across functions to implement organization wide initiatives.
  • May be responsible for managing budget expenditures
  • Provide direction and coaching to other team members.
  • May serve as a team lead



  • Bachelors degree in Business, Marketing, Communications or related field or equivalent experience
  • Job-related experience, 8 years
  • Valid CA drivers license required


  • 5 years experience in training development process or training project management
  • Graduate Degree in job-related discipline or equivalent experience
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  • Business Operations / Strategy, Livermore, California, United StatesRemove