Director, Chief of Staff

Requisition ID # 161430 

Job Category: Business Operations / Strategy 

Job Level: Director/Chief

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Chief of Staff (COS) reports directly to the Senior Vice President (SVP) of Product and Enterprise Platforms (P&EP).  The COS plays a key role on the leadership team and works closely with key internal leaders to ensure the information Technology organization effectively executes the purpose, virtues, stands, True North Strategy, financial targets, Key Performance Indicators (KPIs), and other goals of the Company and the organization.

The role of COS provides a rare opportunity to interact with and influence Sr. Leadership within IT and the business.  The COS will facilitate and participate in leadership discussions spanning a broad range of topics including major programs, financial, compliance, operational, personnel, strategic planning, and coordination across P&EP.  The successful candidate may also oversee and lead complex projects and initiatives and will have a team of co-workers responsible for all aspects of the P&EP business. 

As a trusted counsel, the role requires a highly resourceful individual with emotional intelligence, self-motivation, strong analytical and presentation skills.  The role requires an individual who is capable and willing to do the most mundane tasks to the most complex depending on the needs of the SVP and P&EP organization.    

This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 2-3 days per week, on average, and may be asked to occasionally work from other PG&E job sites, as business needs arise.

Reporting Relationship

Reports into the SVP, Products & Enterprise Solutions.

Job Responsibilities

Strategic, Functional and Project Leadership

• Lead a team of co-workers specialized in finance, compliance, logistics, administration and program management.
• Lead special projects requested by the SVP and hold others accountable for their participation and deliverables, including ensuring timely follow-up on action items or specific requests.
• Manage the financial planning, budget, and operational performance of the department.
• Collaborate with the Office of the CIO to establish and/or perpetuate the purpose, priorities, goals, and expectations of the organization.
• Work with IT leadership team to deliver, monitor, and communicate progress towards the goals.
• Work with the P&EP leadership team, and other partners across the Company to create a Breakthrough performance environment and pursue Breakthrough outcomes.
• Act as a liaison for the SVP, helping to provide guidance, input, perspective; and ensuring that work moves forward in a timely manner and is effectively communicated to stakeholders.
• Identify and provide recommendations on improvements across the organization.
• Provide leadership on strategy work, including the True North Strategy elements that touch the work of the Information Technology organization.
• Assist in handling a wide range of coworker and customer issues such as escalated complaints, solicitations, and other requests, and effectively coordinate resolution with the appropriate organizations. Participate in and facilitate, as needed, Lean problem-solving, waste elimination sessions.
• Track performance on multi-spectrum KPIs across P&EP.  

Communications

• Act as the SVP’s delegate across a broad range of topics.
• Keep the SVP updated on key issues and initiatives, external stakeholder activities, and any items requiring special attention or action.
• Coordinate, construct, and oversee preparation of SVP briefing materials and speaking points associated with all internal or external meetings and speaking engagements.
• Provide insight, advice, feedback, and counsel to the SVP on the pulse and issues of the organization, including policy matters, key messages, internal and external communications.
• Provide support related to Board activities, including Board document review and preparation, and creation of background materials and talking points.
• Prioritize key forums for the SVP to build relationships with coworkers and external stakeholders consistent with the Company strategy and goals.
• Responding to inquiries as needed on behalf of the SVP.

Time Management

• Plan and manage leadership Lean operating reviews and other key meetings, including agenda prioritization and preparation, briefing materials, and action items. Closely collaborate with the SVP’s Executive Assistant and the SVP to develop and execute on the desired time architecture.
• Develop strategy to maximize the effective and strategic use of the SVP’s time.
• Ensure the SVP’s schedule is maximized for quality and content relevant to the highest priorities across P&EP and IT as a whole.

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

• Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

• Effectively building formal and informal relationship networks inside and outside the organization.
• Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

• Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

• Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.
• Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

• Building strong customer relationships and delivering customer-centric solutions.

Compensation

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:

Bay Area Minimum: $170,000.00

Bay Area Maximum: $290,000.00

Background Qualifications

Minimum

• Bachelor’s (BA/BS) degree or equivalent experience
• 10 years of progressive experience, including experience in a large, complex organization

Desired

• 5 years of leadership experience; technology experience is preferred
• Strong, mature individual who is not afraid to make decisions
• Exceptional self-starter
• Outstanding communication skills – verbal and written
• High degree of emotional intelligence – including ability to interact with and influence at the executive level 
• Experience with budget/resource management
• Experience with organizational design, reengineering, and improvement
• Proven success in a project coordination role with a demonstrated ability to balance multiple priorities at once
• Nimble business mind with a focus on developing and implementing breakthrough outcomes
• Demonstrated ability to navigate large, complex organizations and achieve results in the development and implementation of strategies, programs, and processes
• Strong ability to coach, mentor, and provide and receive respectful feedback