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Expert Business System Specialist

LocationOakland, California;

Requisition ID # 136500 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Operations - Other

Job Location: Oakland; Eureka; Fresno; San Luis Obispo; San Ramon; Sonoma; West Sacramento; Yuba City

Department Overview

Operations Support is dedicated to creating cross-commodity consistency and standards in Operations. The team provides support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, PG&E Academy, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers.

Position Summary

Functions as a liaison to IT from the line of business, representing the end users and business process owners in business system requirements, implementations and support. Defines user system requirements, provides user support, coordinates user acceptance testing of new tools and gathers users feedbacks. Performs feasibility analysis, develops project scope, and provides recommendations on alternative solutions, project strategy and deliverable prioritization.

This position has a flexible headquarter location open to all PG&E service territories and travel to other facilities for routine meetings about 30%-40%.

Job Responsibilities

  • Provide expert consulting in business and user needs.
  • Analyze and document business requirements for complex projects.
  • Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs.
  • Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs.
  • Identify, propose and influence solutions to complex business problems.
  • Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
  • Act as a key contributor to teams that define, review and approve requirements for the business needs solution.
  • Participate in UATs and perform quality reviews of test results.
  • May assist with training, change management and communications associated with system implementations.
  • Contribute to business case development
  • Participate in project estimates.
  • May write manuals, Requests for Change, procedures.
  • Typically provides mentorship and guidance to less experienced employees.
  • Provide tier2 support for estimating and service planning tools.



  • BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
  • 7 years of job related experience in Business, IT or Engineering fields.
  • Continuous education in IT and business specific areas.
  • Participation in projects of high complexity at an expert level or in a leadership role.


  • Graduate Degree or equivalent experience
  • Experience in IT-Information Technology management, or related, 6 years
  • Experience in business, job-related, 8 years
  • Experience in SAP and Estimating tools
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  • Information Technology, Oakland, California, United StatesRemove