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Expert IT Product Owner

LocationOakland, California;

Requisition ID # 128820 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Job Location: Oakland

Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary
The Expert IT Product Owner provides a clear vision of the product that will be built. From the vision the Expert IT Product Owner forms well defined user stories, prioritizes user stories and backlog and provides a clear-time line of the product. Maintains the technical integrity and quality of the features/components the team is responsible for. The Expert IT Product Owner focuses on the end-user experience, needs and features that drive a roadmap to deliver their vision. Builds and maintains relationships that allow the Product Owner to act as the customer proxy. Uses influence to overcome hierarchal challenges.


We are seeking an experienced Expert IT Product Owner with strong leadership skills to lead a team of resources to support Level 3 Operational incidents and to deliver projects. The Expert IT Product Owner will be building a strong relationship with the Application teams as well as the Members of the team. The Expert IT Product Owner will be the single point of contact for the Application teams for escalation and support.


Job Responsibilities

  • Identifies the appropriate customer audience, their preferred communication channels, and potential customer response benchmarks
  • Leads moderate to complex projects with a medium to high corporate or functional priority
  • Acts as primary liaison between various departments, stakeholders, Application teams for both Level 3 Operational Incidents and Projects
  • Develops implementation plans and establish teams to introduce new technology and develop metrics
  • Develops new tools, resources, communications or to improve processes
  • Evaluates new products and equipment and keeps abreast of new products and/or equipment available in the market
  • Provides product feedback and customer insight to support product development
  • Partners with products organization to deliver feedback on existing products and introduce potential products for future programs
  • Analyzes work plan and schedules to reallocate resources or reprioritize program work
  • Develops new complex products
  • Provides leadership to Application teams to improve execution of projects
  • Work with team members to ensure delivery of each project release
  • Develop team skills and coach team members
  • Collaborate with cross functional teams to improve delivery
  • Evaluates products and technology
  • Provide on-call support


Qualifications
Minimum:

  • High School or GED-General Educational Development-GED Diploma
  • 5 years job-related experience

Desired:

  • 3+ years of working in Agile environment, preferably as Technical Lead, Product Owner or Product Manager of an Agile development team
  • 3 years of Leadership experience
  • 7 years of IT experience 
  • 1 year of Scrum Master experience
  • Bachelor’s degree in relevant field or equivalent work experience
  • Takes feedback well from others
  • Desires to get task done and motivated to find a better way to get task done 
  • Has the drive to learn continuously
  • Has strong interpersonal skills. Works well with teammates.
  • Has foundational experience with VMs, Database, OS, Storage, and Data Protection

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  • Information Technology, Oakland, California, United StatesRemove