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Senior Director, Infrastructure & Opns

LocationOakland, California;
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Requisition ID # 156722 

Job Category: Information Technology 

Job Level: Senior Director

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

Position Summary

Facilitates PG&E's business vision by improving service quality,increasing capabilities through the development\deployment ofinfrastructure and core business productivity application functionality,implementing new technology, reducing costs, increasing productivity,and facilitating organizational and business effectiveness throughenabling technologies. Provides leadership for those involved in thedevelopment, design, testing, implementation, maintenance, support, andoperations of PG&E's systems infrastructure.

Job Responsibilities

  • Accountable for negotiating conflicts and ensuring identified issues are resolved.
  • Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
  • Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
  • Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios
  • Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.
  • Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed
  • Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
  • Ensures and has direct accountability for the successful implementation of new/enhanced systems on time, in scope and within budget.
  • Ensures appropriate resources are assigned to each project/program.
  • Ensures scope, goals, milestones, budget, risk, status, change requests and critical issues are effectively communicated to the business partners and IT project/program team.
  • Ensures staff has the resources and skills needed to support all projects
  • Establish comprehensive service level agreements
  • Establish individual development plans for Directors
  • Establishes individual and organizational objectives that are aligned with company goals. Implements PG&E practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
  • Help to translate the business capability needs and requirements of the PG&E business units into a comprehensive, integrated technology strategy and roadmap.
  • Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively
  • Hold Directors, Manager and Supervisors accountable for developing and promoting a desire to provide a superior customer experience to each and every customer.
  • Identifies opportunities to make IT and business processes more effective and efficient. Directs the implementation of improvement initiatives.
  • Lead a competent, motivated, and qualified staff of employees, which includes performance management, developing, coaching and resolution of operational issues.
  • Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs
  • Manages and directs internal and external technical, professional and management staff in the successful fulfillment of IT development and service delivery commitments
  • Manages the assessment and mitigation of risk. Analyzes, prioritizes and consolidates this risk and assesses its potential impact to the organization/business as well as on each project individually and within the program as a whole.
  • Manages the business relationship with senior leaders
  • Manages the development, alignment and execution of technology roadmaps.
  • Monitors program results against technical specifications.
  • Oversees compliance to standards/regulations and governance processes.
  • Proactively provides expert knowledge of industry trends and technologies as it relates to specific opportunities where technology can enhance value to the PG&E business unit and/or addresses a specific business need.
  • Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses
  • Provides leadership and motivation to team members
  • Provides performance feedback and guidance to staff
  • Provides strategy, planning and leadership for all IT Infrastructure and Operations initiatives required for the business to achieve its objectives.
  • Supports the annual technology planning process on behalf of I&O
  • Typically has at least one or more Directors as a direct reports
  • Understands business requirements and provides technology vision and strategy for PG&E I&O organization
  • Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
  • Works with IT leadership and business partners to prioritize projects
  • Qualifications


  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • Experience as Project Manager, large projects
  • Experience in IT-Information Technology project implementation
  • Job-related experience, 3 years
  • Desired:

  • Masters Degree in job-related discipline or equivalent experience
  • Utility industry experience, regulated
  • LSS-Lean Six Sigma Certification
  • PMI-Project Management Institute PMP-Project Management Professional certification
  • ITIL-Information Technology Infrastructure Library Version 3 certification
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    • Information Technology, Oakland, California, United StatesRemove