Senior HR Investigator
Requisition ID # 134200
Job Category: Human Resources
Job Level: Individual Contributor
Business Unit: Human Resources & Enterprise Change Ofc
Job Location: Oakland; Walnut Creek
The Human Resources (HR) department is committed to providing PG&E employees with the tools, information, and services to help deliver safe and reliable gas and electric service to our customers. Within HR, the Employee Investigations team leads the company’s internal evaluation of reported violations of the Code of Conduct, policies, standards and/or procedures that impact our people in the workplace.
The HR Employee Investigations team is responsible for conducting investigations into allegations of misconduct as defined by the Company’s Code of Conduct, and may include allegations of discrimination, harassment, retaliation, and other violations. The department ensures that an objective review is taken of allegations. Investigators take pride in ensuring employees who raise concerns feel their concerns were treated seriously, investigated objectively, and concluded fairly.
The Senior HR Investigator is responsible for reviewing complaints, and planning, conducting, and communicating results of investigations into alleged misconduct. This is a critical role for the business. How investigations are conducted directly supports employee’s confidence in a Speak Up culture. The role of the Investigator is to be a neutral fact finder that conducts investigations in a thoughtful, thorough, and objective manner. At the conclusion of the investigation, the Investigator will complete a written report and communicate outcomes with critical stakeholders and in other forums when corrective action may be under review.
The position is hybrid working from your home office and your assigned headquarter location in either Oakland or Walnut Creek.
Investigator duties and responsibilities may include:
- Conducting intake, analyzing the allegation, developing an investigation plan, conducting the investigation, completing a written report, and communicating an appropriate summary of the investigation outcome(s) to relevant parties. Duties include interviewing complainant(s), witness(es), and subject(s); and consulting with appropriate subject matter experts (SMEs).
- Maintaining accurate and thorough intake, interview notes, and documentation of all investigation action(s), file(s), and record(s) in the Company’s electronic case management system(s) and in accordance with the Company’s investigation procedures.
- Collaborating with the Compliance and Ethics, Human Resources Business Partners/Consultants, Law, Labor Relations, Corporate Security, and other stakeholder across the enterprise to complete investigations.
- Researching, interpreting, and applying investigation procedures, internal policies, and local, state, and federal equal employment opportunity laws.
- Coaching and providing guidance to business leaders and other stakeholders on investigation procedures, internal policies, and risk management/intervention strategies.
- Coaching and mentoring other investigators.
- As a member of the broader HR team, Investigations may also participate in other assignments, such as conducting and developing training, developing policies and/or procedures related to misconduct investigations, and partnering with colleagues or other departments on special projects/assignments as needed.
- Bachelor’s Degree in Business Administration, Law, Journalism, Psychology, Public Policy or related field or equivalent experience
- 5 years of progressive experience in employee relations, Human Resources, or related experience
- 3 years of relevant HR employee investigations or equivalent experience
- Advanced Degree in Business, Law, Communications or related field or equivalent experience preferred
- HR Professional certification (e.g., SHRM-CSP)
- Experience working in employment law (e.g., paralegal, attorney and/or licensed private investigator)
- Working knowledge of HR policies; and local, state, and federal employment laws and regulations (e.g., DOL, EEOC, Title IX, FMLA/CFRA, ADA, etc.)
- Proficiency with MS Office and ability to learn case management database systems
- Strong analytical skills to interpret and dissect complex issues
- Ability to build relationships and work collaboratively with other departments
- Strong interpersonal skills: with ability to listen well, demonstrate sensitivity to all parties
- Strong written communication skills employed to write clear, concise, and logical reports
- Strong oral communication skills to effectively explain information to stakeholders
- Ability to maintain high degree of ethical conduct
- Ability to effectively interact with a culturally diverse workforce