Skip to main content

Senior IT Business Analyst - CC&B

Location: Oakland, California

Requisition ID # 158787-en_US

Our IT professionals are at the enterprise's core, leveraging modern technology to deliver safe and reliable energy to our customers. We use AI, the cloud, data science, and the latest tools and programming languages to solve hard, interesting problems and tackle challenges like the ever-growing threat of climate change, wildfires, and breaches of cyber security. Join us and experience the satisfaction of being a technology enabler for a company that leads the industry in innovation.

  • Entry, Mid, Senior, Executive
  • Full-Time
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Team Member at PG&E? Check out the top traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Collaborative
  • Creative
  • Curious
  • Results-driven
  • Thoughtful


PG&E is proud to provide a comprehensive benefits program to help you take care of your physical, emotional and financial health. In addition to the offerings below, you can expect inclusive programs in areas such as performance recognition, training and employee development, mentoring and more.

  • Paid Time Off

    Vacation, Sick Hours, Holidays, Family Leave

  • Employee Resource Groups

    16 ERGs at the core of our DEIB culture that support employee development and foster business relationships

  • Professional Development

    Leadership and Employee Development Courses, LinkedIn Learning, Mentoring Program and up to $8,000 for Tuition Reimbursement

  • Healthcare

    Low-Cost Medical, Dental, Life/Accident/Disability Insurance and Free Vision

  • Healthcare & Dependent Care FSA

    Pre-tax employee-funded accounts that cover certain out-of-pocket medical and dependent care expenses

  • Retirement Plans

    401(k) Matching up to 8% AND Cash Balance Pension (no Cost to you)

Job Details

Requisition ID # 158787 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Meter to Cash – Requirements, Analysis & Design (MTC RAD) is responsible for analyzing and designing work that impacts the Meter to Cash systems and their direct interfaces. This team works with business and technical stakeholders to obtain the best possible solutions for its clients.

Its deliverables include providing estimates for MTC related work; developing an internal work plan with identified resources and target completion dates; and preparing requirements and functional designs. To ensure the MTC RAD provides the utmost service to its clients, it is organized into three functional areas that align with PG&E’s business operations: Customer Information, Billing/Financials, and Measure & Field Services. Each Analyst serves as a subject matter expert for assigned area of coverage with in-depth knowledge of the business practices and MTC functionality that supports it. In addition, the analyst is responsible for analyzing O&M and project defects to determine business and technical impact and providing input on the priority of fixing the defects.

Position Summary

We are looking for a Senior Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments. The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents. In addition, the analyst is responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendation on fixing the defects.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

A reasonable salary range is:

Bay Area Minimum: $105,000

Bay Area Maximum: $169,000

Job Responsibilities


  • Work with business organizations to guide/provide input regarding enhancement feasibility
  • Using business process knowledge, proactively look for opportunities for system enhancements
  • Evaluate and provide input to business needs and requirements
  • Prepare estimates for customer requests
  • Prepare preliminary mockups and designs


  • Analyze/assemble Functional/non-Functional requirements
  • Provide technical expertise and assistance in designing, testing and developing applications
  • Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
  • Prepare final functional requirement and functional design document
  • Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
  • Provide Subject Matter Expert support to developers and testers
  • Work with business to document and analyze project change controls
  • Support stabilization of deployed code


  • Troubleshoot potential system issues to determine if there is a defect
  • Analyze production defects, identify business and system impacts and quantify problems
  • Contribute to defect troubleshooting and solution design
  • Assist business and technical teams with adhoc requests
  • Provide functional expertise to clients for resolving business issues



  • Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
  • 4 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
  • 3 years of experience with Oracle CC&B applications, and data modeling
  • Experience in project participation, high complexity


  • Working knowledge of relational databases (SQL experience)
  • Working knowledge of UML
  • Be able to work independently but within the framework of the team and product
  • Be able to work well within a team setting
  • Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
  • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
  • Excellent verbal and written communication skills
  • Working knowledge of Salesforce CRM application and data model
  • Experience dealing with Call Center and/or Back Office centric business
  • Understanding of database/schema architecture


I'm Interested


PG&E combines an established company’s stability with the autonomy of a startup. I enjoy high levels of trust and openness among my coworkers in a dynamic environment where I’m included in important decision-making discussions. As our company evolves, I look forward to career growth opportunities ahead.

Jonathan A. Solutions Architect, Expert
Products & Enterprise Platforms

  • Patti Poppe Becomes the First PG&E CEO to Sign the Disability: IN CEO

    In signing the CEO Letter on Disability Inclusion, Poppe commits to benchmark the company’s inclusion efforts and encourages other leaders to join IN.

    Learn More
  • Life at PG&E

    Learn More

Sign Up for Job Alerts

Note that all fields are mandatory. Please set your category and location selections prior to submitting.
By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communications from PG&E.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Information Technology, Oakland, California, United StatesRemove