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Supervisor, Records Operations

LocationOakland, California;
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Requisition ID # 156355 

Job Category: Maintenance / Construction / Operations 

Job Level: Supervisor

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland

Department Overview

The mission of Information & Records Governance (formerly Enterprise Records and Information Management) is to drive the reliability, availability, and compliance of PG&E’s records and information assets by providing transparent governance, consultation, and practical tools. Specifically, the Electronic Content & Disposition (ECD) team leads cross-functional projects related to PG&E’s electronic content repositories that support the mission.

Position Summary

This Supervisor role is responsible for overseeing Physical Records Operations and Disposition team members tasked with supporting timely and accurate delivery of physical records and destruction of eligible physical records in Information & Records Governance. In addition to supporting daily operations, the successful supervisor will manage all customer and third-party vendor escalations or issues that may arise. The successful candidate will be responsible for recommending improvements to current processes, practices and procedures.

This position is hybrid, working from your remote office and your assigned work location (Oakland, CA) based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $114,000
Bay Area Maximum: $182,000

Job Responsibilities

Perform supervisor and administrative duties ranging from DORs, WORs, one-on-ones, and timecard review/approval to attending leadership meetings. Specific responsibilities include, but are not limited to:

•    Supervises a team to deliver streamlined processes and functions that focus on simplicity, efficiency, accountability, and customer satisfaction
•    Manage a successful partnership with the company’s third-party offsite storage vendor
•    Leads business process improvement activities in support of the business, including process mapping and re-design
•    Identifies process gaps, facilitates standardization and documenting of processes. Creates and/or updates process documents 
•    Manage the offsite records management vendor relationship in terms of budget forecast meetings, reviews, approvals, and day-to-day support
•    Partners with Managers/Director to receive stakeholder buy-in for multiple initiatives, remove roadblocks for project initiatives, create communication plans, and adapt to constant change in department projects and initiatives
•    Prepare monthly metrics and KPIs for internal reporting
•    Prepare and send destruction orders to offsite storage vendor
•    Serve as systems administrator for offsite storage vendor application
•    Serve as owner and contact for Physical Records Standard, Procedures, and Job Aids
•    Develop and implement LEAN methodologies to increase quality and accuracy within the various workstreams
•    Deliver work products that eliminate waste within various workstreams
•    Oversee Disposition review with Business Leader(s), Managing Counsel, and Information & Records Governance Leaders


• Bachelor’s degree or equivalent experience
• 5 years of experience including developing and implementing records and information management programs, tools, processes, and or project management

• Master’s degree in Business, Finance, Economics, Accounting, Public Policy, Library and Information Systems, Information Technology, Legal Studies, or related discipline; or equivalent experience
• CRM, IGP, or related information governance certification
• Knowledge of relevant information and records governance industry guidelines (ARMA, AIIM, IAPP, etc.)
• Experience working in the utility industry
• Experience with third-party offsite storage application and invoice management
• Prior experience with active mentoring/coaching reporting relationships, resource planning, setting goals, and assignment of projects, process improvement, managing performance, leading cross- functional teams, influencing others, decision-making, change management, and communications
• Process workflow development and maintenance
• Intermediate to advanced Excel, PowerPoint, and SharePoint skills
• LEAN management experience

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  • Maintenance / Construction / Operations, Oakland, California, United StatesRemove