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Expert Regulatory Analyst - Community Wildfire Safety Program

LocationRocklin, California;

Requisition ID # 136700 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Customer Care

Job Location: Rocklin; Antioch; Auburn; Bakersfield; Concord; Davis; Eureka; Fairfield; Fresno; Grass Valley; Hayward; Lemoore; Livermore; Lodi; Millbrae; Modesto; Morgan Hill; Napa; Oakland; Petaluma; Placerville; Redding; Sacramento; San Carlos; San Francisco; San Ramon; Santa Rosa; Tracy; Ukiah

Department Overview

PG&E’s ability to lead the nation in delivery of safe, reliable, and affordable gas and electric service to 10 million customers, across a 70,000 square mile service territory requires unrelenting operational excellence and seamless coordination across the 23,000 employees that work together to deliver on this promise. The Local Customer Experience organization’s mission is to enable and support a positive “One PG&E” customer presence that actively contributes to a vibrant local economy. The Local Customer Experience organization implements strategies to drive tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E; proactive, targeted, and transparent multi-channel customer and community education that reinforces safety and reliability initiatives and mitigates potential customer concerns; and active support for large customers, local community and economic vitality. 

Position Summary

The Expert Regulatory Analyst will develop existing and identify new processes, tracking and responding to Community Wildfire Safety Program (CWSP), Public Safety Power Shutoff (PSPS), and other relevant regulatory filings impactful to customer engagement, notifications, and resources. Additionally, this position will contribute to maintaining and improving upon existing processes for PG&E’s coordinated wildfire risk reduction activities associated with the CWSP, namely PSPS. The successful candidate will lead process development, improvement, and implementation across a cross functional team, and will create and report out on related metrics, while maintaining engagement with and providing program education to internal stakeholders. The Expert Regulatory Analyst provides oversight, governance, communication, benchmarking, and overall process and project management to leadership including but not limited to summarizing, quantifying, tracking, responding to regulatory filings, and ad hoc data requests.

This role will engage with diverse cross-functional partners to influence strategies and programs to educate and engage PG&E’s communities, customers, partners and others regarding wildfire risks and the activities PG&E is undertaking to reduce those risks, while maintaining compliance requirements. The Expert Regulatory Analyst may also contribute to developing strategic plans to meet regulatory or internal wildfire risk reduction goals, and drive performance to deliver on those plans. This person will partner with legal and regulatory relations teams in gathering, drafting, finalizing, and providing written and oral responses and testimony in wildfire-related regulatory, legislative, and other proceedings, workshops, and hearings. The individual may be expected to represent and speak on behalf of the customer notification process related to PSPS in various internal, external, industry or regulatory forums.

The work location is flexible within PG&E service territory, and the final work location will be determined between the hiring leader and the successful candidate. 

Job Responsibilities

  • Provide report out to stakeholders and leadership team on all aspects of the PSPS compliance requirements and progress related to Customer Care strategy including related filings that may influence resulting strategy for PSPS customer engagement, notifications, resources, etc.
  • Develop or influence strategic plans related to meeting regulatory or internal wildfire risk reduction goals and drive performance to deliver on those plans.
  • Develop tracking and reporting process for upcoming filings, data responses, reports, etc., including execution of the 10-day report following PSPS events, Pre-Season and Post Season PSPS filings, PG&E’s Wildfire Mitigation Plan, and other regular required filings.
  • Identify & implement other operational improvements to meet regulatory requirements. 
  • Partner with legal and regulatory relations teams in gathering, drafting, finalizing, and providing written and oral responses and testimony in wildfire-related regulatory, legislative, and other proceedings, data requests, workshops and hearings, and Post Event reports.
  • Lead PSPS Customer related benchmarking engagements with other utilities, industry groups, government partners and others.
  • Work with directors, managers, and principals across functions to influence decisions and advocate on their behalf of with PMO. 
  • Communicate complex ideas to diverse audiences using a variety of media.
  • Create new and complex data models to facilitate business decisions.
  • Provide direction on customer elements, inputs, and dependencies of PSPS program. 
  • Assess new emerging proceedings related to wildfire safety to determine customer impacts and need for customer outreach to support successful program implementation.
  • Develop and maintain dashboards to report out on team progress and accomplishments.
  • Define outreach model, materials, and expectations to support customer engagement and satisfaction related to PSPS operations. 
  • Partner with Customer Communications to develop and deliver relevant outreach materials if appropriate related to regulatory requirements.
  • Work collaboratively and regularly with PMO stakeholders
  • Emergency Response duties as assigned

Qualifications

Minimum:

  • Bachelor’s degree in Economics, Statistics, Mathematics, Business, Finance, Sociology, Engineering, Physics or other related fields or equivalent work experience
  • 6 years of experience in strategic analysis, program management, project management, customer outreach, and/or account management or related experience 

Desired:

  • MBA
  • PMP Certification
  • Lean Six Sigma certified yellow or green belt
  • Advanced knowledge of Program Management
  • Ability to influence leaders inside and outside of the department through data analysis, insights, and recommendations
  • Ability to lead large and complex projects working with cross-functional teams
  • Ability to create compelling business cases based on complex business environments and inputs
  • Demonstrated proficiency in achieving results by leading and influencing matrixed teams
  • Strong, proven relationship building capabilities with internal partners and external customers/agencies
  • Demonstrated ability to provide initiative-taking, high quality customer service while resolving issues of a complex nature
  • Ability to manage and resolve escalated customer challenges in a timely and effective manner
  • Adept at addressing issues with diplomacy and tact
  • Effective at negotiating and able to communicate effectively and comfortably at all levels internally and with customers and external parties
  • Demonstrated political savvy
  • Demonstrated regulatory savvy
  • Excellent written communication skills
  • Demonstrated diligence in documentation and tracking
  • Strong presentation and time management skills
  • Demonstrated ability to effectively utilize Excel, Word, PowerPoint, and other like tools at an intermediate level (minimum)
  • Ability to make operational decisions to build and/or align resources on complex initiatives and projects.
  • Ability to develop and manage dept. budgets, expenses, variances
  • Ability to communicate and support company and organization policies, procedures, goals, objectives, vision, and values
  • Ability to establish and drive accountability through effective metrics that support a common mission.
  • Ability to drive, identify and implement process improvement.
  • Salesforce experience

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