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Business System Specialist, Expert

LocationSacramento, California;

Requisition ID # 137856 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Job Location: Sacramento

Department Overview

Electric Asset & Regulatory is responsible for the electric system engineering and planning, asset strategy, and risk management across transmission, distribution, and substation asset families. This centralized, risk-informed approach allows PG&E to manage electric risk, asset and system health, interconnections, and performance by using consistent standards, work methods, prioritization, and program sponsorship, while leveraging lessons learned from inspections and asset data to inform asset management decisions. Accountable for asset planning and strategy, standards and work methods, and asset data management for Electric. 

Position Summary

The Business System Specialist (BSS) functions as a liaison to Information Technology from the line of business, representing the end users and business process owners in business system requirements, implementations, and support. The incumbent understands user needs as well as business procedures, processes, and systems for the corresponding department. The incumbent typically defines user system requirements, provides user support, coordinates user acceptance testing of new tools and consults with the users on new technologies & features that may contribute to business process efficiencies. The incumbent may also perform feasibility analysis, develop project scope, and provide recommendations on alternative solutions, project strategy and deliverable prioritization. The incumbent prepares and delivers business users’ system needs to Information Technology and represents user needs in the development of functional specifications.

This specific position will be responsible to perform, among others, project management activities (scope, schedule, cost) for multiple data quality improvement projects ranging in size from thousands to multi-million dollars as well as collaborating to develop programmatic processes for sustainable execution once projects are completed. Strong Project Management and Process Improvement experience and skills are needed. Experience with GIS and data quality is a plus.

This position is hybrid, working from your remote office and your assigned location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  

We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.​

Minimum Base Salary (Bay Area)$118,000.00
Maximum Base Salary (Bay Area)$188,000.00


Minimum Base Salary (California)$112,000.00
Maximum Base Salary (California)$179,000.00

Job Responsibilities

  • Provide expert consulting in business and user needs
  • Analyze and document business requirements for complex projects
  • Position will support risk management, strategy and planning, training, reporting, finance, quality management, and process improvement
  • Write Standards, Procedures, Job Aids, Bulletins, Manuals, Requests for Change,
  • Analyze end-to-end complex business processes and coordinate with other stakeholders to develop and implement solutions to information needs
  • Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs
  • Identify, propose and influence solutions to complex business problems
  • Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate
  • Act as a key contributor to teams that define, review and approve requirements for the business needs solution
  • Participate in UATs and perform quality reviews of test results
  • Assist with change management and communications associated with system implementations
  • Contribute to business case development
  • Participate in project estimates



  • BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
  • 7 years of job-related experience in Business, IT or Engineering fields
  • Participation in projects of high complexity at an expert level or in a leadership role


  • Project Management Certification (PMI)
  • Expert knowledge of Process Improvement (eg. Lean Six Sigma principles) including the business requirements activities
  • Expert knowledge in Quality Management including but not limited to risk management and control development/implementation such as policies/standards, training, quality control and assurance
  • Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role
  • 8+ years of job-related experience in Business Analysis, which may include or be in addition to 6+ years of experience in Engineering or Information Technology
  • Industrial or Systems Engineer
  • Expert-level knowledge and working experience with multiple corresponding Line of Business-related functional areas
  • Extensive experience in GIS (Geographic Information System)
  • Detail oriented, analytical, excellent oral and written communication skills
  • Strong understanding of the utility business
  • Ability to work with different teams across disciplines and levels and promote good working environment
  • Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units
  • Good mentoring skills
  • Broad understanding of all relevant business processes of department(s) supported


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