Skip to main content

Business Process Analyst, Principal - Flexible Location

I'm Interested Date posted 01/13/2021

Requisition ID # 77473 

Job Category : Business Operations / Strategy 

Job Level : Manager/Principal

Business Unit: Electric Operations

Job Location : San Francisco

Department Overview

The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary

Business Process Analysts evaluate the effectiveness of, and recommend improvements to, business process, practice and procedures. Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions.

This position location is flexible to anywhere within PG&E Service Territory with occasional travel for meetings.

Job Responsibilities

  • Develops highly complex process tracking systems that have wide ranging impact and application across multiple departments.
  • May manage major cross-functional projects and initiatives.
  • May provide direction and coaching to other Business Process Analysts. May supervise 1 or 2 employees.
  • Performs root cause analysis on the most complex processes that have cross functional impact.
  • Solves unique and complex process problems, anticipating issues and developing innovative process solutions. Presents findings and proposes recommendations to senior leadership to gain agreement.
  • Works with senior management to support strategic planning and decision making in relation to organizational and cross functional business processes.



  • Bachelors Degree in Business Administration or job-related discipline or equivalent experience
  • Job-related experience, 8 years
  • LSS-Lean Six Sigma Green Belt certification


  • LSS-Lean Six Sigma Black Belt certification
  • PMP Certiifcation

I'm Interested