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Business System Specialist, Expert - Location Flexible

LocationSan Ramon, California;
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Requisition ID # 119701 

Job Category : Information Technology; Engineering / Science; Maintenance / Construction / Operations 

Job Level : Individual Contributor

Business Unit: Electric Operations

Department Overview

Join a high-performing dynamic team within Pacific Gas & Electric Company that is working in an exciting operational environment where we are transforming electric grid technology to support smart grid. Within the Electric Grid Operations Business Applications organization, we are a team called Operational Business Intelligence (OBI). OBI ensures safe, reliable and efficient utility operations through Business Process Management (BPM) and Continuous Improvement (CI) with the use of innovative Business Intelligence (BI). OBI owns and maintains self-serve data platform products such as the PG&E Electric OSI PI platform and data warehouses, engages with internal customers to evaluate their business processes, and builds and deploys BI solutions to improve those processes. The data platform products are being enhanced on a continuous basis and the number of BI solutions is growing at a rapid rate. Additionally, the OBI team is responsible for charting the path for the data strategy of the overall Business Applications organization. The customer base of the team includes Electric Distribution Operations, Electric Distribution Planning, Electric Transmission Operations, Electric System Protection, Substation Asset Strategy, Substation Maintenance and Substation Automation. We are seeking a dynamic individual to join our team as an Expert Business System Specialist.

Position Summary

The Business System Specialist will be developing a career for himself/herself filled with excitement! The utility industry is in the middle of a massive transformation. Energy generation is going from 100% centralized to significantly distributed. Operational decision-making and control actions are going from largely manual to largely automated. Technologies such as energy storage, electric vehicle, autonomous vehicle, robots, drones, and machine learning are either already changing or are poised to change the way electric utilities operate. Sophisticated software applications are at the heart of all these changes. And it’s the Business Applications team that develops and supports these applications. As part of the team, the Business System Specialist will be responsible for developing and providing support for these applications. This role has a lot of opportunity to learn new things and to come up with creative solutions to difficult problems. The Business System Specialist must be able to work with individual contributors as well as leaders at different levels, such as supervisors and managers, and gain credibility and trust of both leadership and peers. The successful candidate must be able to work closely with team members, peers within the organization, external partners/vendors, internal customers, and the IT organization to deliver high quality support and solutions for business users. A strong sense of ownership and accountability are required, to ensure the infallible quality of support and solutioning that is necessary in electric operations.



  • BA/BS in Business, Engineering, Computer Science/Information Systems or equivalent
  • 7 years of experience in Business, IT or Engineering fields.


  • 3-5 years of experience within any area of Electric Operations in the electric utility industry
  • 3-5 years of professional experience with scripting languages such as R, python, powershell
  • 3-5 years of professional experience in Business Analysis that demonstrates experience in gathering, analyzing and documenting business requirements and testing scenarios
  • 3-5 years of professional experience in customer facing role(s) and track record of being customer centric
  • 3-5 years of experience in operational environment – IT, electric or otherwise
  • 3-5 years of mixed experience in OSISoft PI – architecture, development, system administration and end use
  • 3-5 years of experience in using relational databases
  • 3-5 years of experience in analyzing data and presenting the results
  • Demonstrated ability to learn topics from diverse fields
  • Demonstrated ability to work independently and to take accountability
  • Demonstrated ability to be creative
  • Ability to communicate in a concise manner
  • Proficiency in Microsoft Word, Excel and PowerPoint


  • Understand the business of the internal customer groups, across PG&E Electric organization
  • Drive stakeholder engagement into existing and upcoming products
  • Encourage stakeholders to come up with new product ideas
  • Document business processes
  • Understand user requirements
  • Understand the data in different systems
  • Create Business Requirements Document (problem statement, as-is process, to-be process, proposed solution)
  • Create Functional Requirements Document (how the technology solution would function, how users might interact with it)
  • Manage small scale tool enhancement projects
  • Coordinate User Acceptance Testing (UAT)
  • Respond to and follow through issues, and get them resolved (systemic issue such as non-operation or data quality issue)
  • Respond to data requests in a timely fashion, by pulling data out of databases (MS SQL, Oracle, OSI PI)
  • Come up with ideas to solve business problems


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