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Expert Business Process Analyst

I'm Interested Date posted 01/08/2021

Requisition ID # 77063 

Job Category : Business Operations / Strategy 

Job Level : Individual Contributor

Business Unit: Shared Services

Job Location : San Ramon

Department Overview

PG&E’s dynamic Transportation Services team is responsible for managing all aspects of the PG&E transportation related equipment, from a piece of equipment’s initial design stage to its final disposition. The transportation team is comprised of several interrelated departments including transportation engineering, garage operations, and business operations. Each of these departments work together to provide our clients with a full-service transportation solution. This high-profile department provides a great place for energized and talented employees to ignite their career, make a contribution and be recognized. The work of our Transportation Services department is key to the company's success and provides challenge and variety beyond the day-to-day business operations associated with the service and repair of the PG&E operating fleet including, but not limited to, involvement in regulatory and compliance issues, capital planning, clean air and alternate fuel initiatives, project support, company policy review, safety and technical analyses.

Position Summary

Business Process Analysts evaluate the effectiveness of, and recommend improvements to, business process, practice and procedures. Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions.

Responsibilities typically include many or all of the following:

Project Management: Leads projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues

Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design

Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.

Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports

Job Responsibilities

  • Manages cross-functional projects or initiatives
  • Develop and implement business cases in support of strategy or change initiatives
  • Develop and implement innovative process solutions to address complex business issues. Presents findings and proposed recommendations to leaders
  • Develops and executes communications strategies for successful project execution
  • May provide direction and coaching to other Business Process Analysts
  • Performs root cause analysis on highly complex processes that have cross functional impact
  • Works with and leverages relationships with Directors and Managers across process functions / PG&E



  • Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience
  • 6 years of job related or equivalent experience


  • Demonstrated experience writing and interpreting SQL code, Power Query and BI Platforms 
  • MBA or equivalent graduate degree
  • PMP Certification
  • LSS Yellow or Black Belt

Knowledge, Skills, and Abilities

  • Extensive technical project management skills, Work Break Down Structure (WBS), Project Plans & Gantt Charts, Kanban, Scrum, Agile, Waterfall, techniques
  • Extensive project management skills to lead large and complex projects working with cross-functional teams, leading without authority
  • Extensive knowledge of different qualitative and quantitative analytical methods, approaches and tactics
  • Broad expertise in business process, root cause process improvement and data analysis concepts, methods and techniques
  • Creative problem-solving skills to develop process solutions
  • Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
  • Influence skills to effectively gain buy in from leaders inside and outside of the department
  • Knowledge and understanding of key process drivers affecting business results
  • Organizational, prioritization and multi-tasking skills
I'm Interested