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Senior Network Specialist

LocationSan Ramon, California;

Requisition ID # 113661 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

This position is for a Senior IT Network Specialist – responsible for supporting project implementation, operations, and maintenance of PG&E’s enterprise VoIP Telephony and Audio Visual infrastructure within the Network Solutions Team. The successful candidate must have an in-depth understanding and knowledge of VoIP systems and protocols with a strong troubleshooting background.

The successful candidate must also effectively manage communications with vendors/service providers, clients, and peers. Maintain familiarity with currently implemented and new technology, including new versions of software/firmware, implementation of upgrades, and changes to procedures. Provide clear communication and documentation of events, processes and procedures, and configuration details. Candidates must be proactive, collaborative, and self-motivated. The work location for the successful candidate is negotiable within the PG&E service territory and is contingent on space availability.

Job Responsibilities

  • Own projects and execute to completion
  • Ensuring compliance with applicable security standards and requirements
  • System monitoring to maintain availability
  • Providing after-hours support for infrastructure related emergencies as well as occasional weekend maintenance
  • Evaluates new products and equipment and keeps abreast of new products and/or equipment available in the market
  • Perform testing and evaluations of new technologies in a lab environment
  • Conduct training to users and support personnel



  • BA/BS Degree in Computer Science or job-related discipline or equivalent experience
  • 4 years of experience in IT – Information Technology operations


  • Minimum 5 years of experience supporting Voice Technology / Audio Visual
  • Minimum 3 years of VoIP system design and builds experience
  • Familiar with CUCM, NICE NTR, SBC, E911, Unity
  • Ability to multitask, learn quickly, self- motivate, and be a team player
  • In-depth knowledge of VoIP systems and IP Protocols
  • Ability to program, change and troubleshoot VoIP
  • Experience with configuration and deployment of MS Teams Telephony
  • Ability to explain technical information to non-technical users
  • IT-Information Technology Product certification, for example CCNA, SSCA
  • Works in 24 hours per day-7 days per week environment
  • Ability to travel using personal vehicle
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  • Information Technology, San Ramon, California, United StatesRemove