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Supervisor, Infrastructure & Cloud Services - Observability & Analytics - Location Flexible

LocationSan Ramon, California;

Requisition ID # 125235 

Job Category: Information Technology 

Job Level: Supervisor

Business Unit: Information Technology

Job Location: Rocklin; Fairfield; Oakland; San Ramon

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Observability & Analytics Team is in need of a Supervisor to lead the Application Performance Monitoring (APM) and Log Analytics team.  This role will be a hands-on leader role responsible for the implementation and operational support for APM and Log Analytics.  The successful candidate will have a strong understanding of APM and Log Analytics, as well as experience functioning as a team lead.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.


The successful candidate will be responsible for the following.  The list is not all inclusive and additional tasks may be assigned to the candidate.

  • Monitor the progress of the APM rollout for Dynatrace
  • Monitor the progress of the Log Analytics rollout: ELK, Grafana, InfluxDB, Kafka
  • Ensure appropriate staffing and resource levels to support the project and operations
  • Ensure that the team addresses all vulnerabilities in a timely manner
  • Manages employees, contractors, and vendor for the efficient delivery of services
  • Review and approve team’s timesheets
  • Manages staff’s development plans and performance

Required Skills / Experience

  • 3+ years’ experience leading APM and Log Analytics teams
  • Experience leading project rollouts for APM and Log Analytics
  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience

Desired Skills / Experience

  • 3 years’ experience directly supporting administration of APM and Log Analytics tools in a large enterprise environment
  • Proficient in utilizing and supporting APM tools in a large enterprise environment
  • Proficient with application server instrumentation (e.g. Java, .Net, etc.), Real User Monitoring, Synthetic Monitoring
  • Familiarity with supporting APM tools for Linux, AIX, and Windows systems
  • Strong understanding of Application Architecture
  • Familiarity with Remedy – creating, working incident, change and work order tickets
  • Experience with Dynatrace
  • Experience with Log Analytics tools: ELK, Grafana, InfluxDB, Kafka
  • Masters Degree in Computer Science, IT Networking, Security, or other related technical degree
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  • Information Technology, San Ramon, California, United StatesRemove