Senior Learning and Development Operations Support

Requisition ID # 161172 

Job Category: Administrative / Clerical 

Job Level: Individual Contributor

Business Unit: Enterprise Health & Safety

Work Type: Hybrid

Job Location: Livermore; San Ramon

Department Overview

Enterprise Health and Safety (EH&S) consists of PG&E’s Regional Safety, Occupational Health and Safety, Transportation and Contractor Safety, PG&E’s Safety Excellence Management System (PSEMS), Enterprise Corrective Action Program (eCAP), and PG&E Academy. The team collaborates with our enterprise partners to implement safety programs to support the regional safety model, workforce safety (including contractor safety), public safety and transportation safety. The team develops and maintains safety standards, assesses enterprise safety culture, and oversees PSEMS. Additionally, the EH&S team facilitates the enterprise corrective action program, an Enterprise Program that is trusted, valued, and effectively used to identify, evaluate, trend, and track resolution of known and perceived issues. Finally, the PG&E Academy ensures our coworkers have the knowledge and skills to safely and compliantly perform their work through strategically developed and delivered training programs.

Position Summary

Under the direction of Academy leadership, supports company-wide learning efforts and focuses on the operational and logistical tasks within the end-to-end process. Works closely with Curriculum and Delivery teams, training participants, Lines of Business, and other Operations staff.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

The hourly rate for this position ranges from $29.80 to $45.19. 

Job Responsibilities

• Oversee roster completion, session creation, course creation, managing enrollment and cancellations, assigning key resources to scheduled events; close out Help Desk tickets related to school
• Work with Academy leaders to plan, forecast, schedule and implement enterprise-wide training initiatives
• Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, off-site location booking, materials management, catering, travel arrangements, scheduling facilitators, and other tasks as required
• Maintain integrity of training data within SAP by developing and enforcing quality control in support of governance processes and procedures
• Implement technology projects within respective school, such as iPads; ensure process consistency
• Provide consulting around operational and learning technology capabilities to delivery and curriculum teams
• Actively promote and lead efforts toward more efficient, automated processes through Continuous Improvement efforts, ensuring seamlessness operational support and a consistent, centralized business approach
• Provide leadership, training and guidance to lower level team members, as well as contractors and temporary staff, within own school. This includes the assigning and prioritizing of work for staff.
• Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes
• Participate in ad hoc project requests as needed (i.e. coordinate SOW with vendor and sourcing, approve vendor invoices, data requests, proctoring tests, set up 3rd Party Training contracts, etc.)

Qualifications

Minimum:

• High School or GED-General Educational Development-GED Diploma
• 4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent

Desired:

• Bachelors Degree in Learning or job-related discipline or equivalent experience
• Experience with LSS-Lean Six Sigma tools and techniques
• Experience in coaching and mentoring, 2 years

#featuredjob