Director, Performance Improvement

Requisition ID # 161230 

Job Category: Business Operations / Strategy 

Job Level: Director/Chief

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland

Position Summary

Leads the continuous improvement program, including organizational performance scorecards, key metrics, benchmarking studies, action plans, and related reporting.  Partners with the operating groups to measure, track, manage, and communicate business needs, organizational objectives, and performance improvements. Works with senior leaders to deliver performance improvements through safety improvements, quality enhancement, productivity gains, and cost reductions by providing analytical rigor, disciplined methodology, and enhanced visibility to process and performance improvement opportunities. The incumbents direct a focus on continuous improvement and management to move the company to leading performance.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

Reporting Relationship

Reports into the VP, Vegetation Management.

Job Responsibilities

• Creates a common platform across the organization of language and processes to evaluate, communicate and implement Continuous Improvement enterprise-wide.
• Strategic Planning: Works with senior leaders of the operating organizations to define a strategy to institutionalize the effective use of performance improvement, human performance and six sigma tools and methodologies. Supports senior leadership on strategic planning processes through identification of key initiatives that will accelerate operational efficiencies, requiring multiple levels of coordination throughout the company.
• Process Management: Drives key strategic projects to accelerate operational efficiencies while maintaining high product standards through standardization of processes and procedures.
• Oversees measurement criteria to determine whether business problems have been solved; monitors metrics to track effectiveness of program elements and ensures corrective actions are permanent.
• Communication: Delivers clear, concise and audience-specific updates throughout the organization to drive sustainable change.
• People Management/Coaching: Contributes high-level skills as a team player and manager of people (i.e., lead/motivate people, manage multiple priorities and projects, and lead and develop effective teams).

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

• Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

• Effectively building formal and informal relationship networks inside and outside the organization.
• Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

• Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

• Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.
• Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

• Building strong customer relationships and delivering customer-centric solutions.

Compensation

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:

Bay Area Minimum: $174,000.00

Bay Area Maximum: $296,000.00

Background Qualifications

Minimum

• BA/BS Finance/Accounting /Business/Engineering or related field or equivalent experience.
• Minimum 12 years relevant experience including experience interacting with and influencing all levels of an organization; experience gaining understanding, acceptance and commitment from senior leadership; proven track record for setting appropriate strategy and achieving results.

Desired

• MBA
• 10 or more years’ experience with proven success at implementing performance improvement initiatives, including six sigma or process management experience within a medium to large scale organization.
• Experience with performance improvement methodology.