Expert Business Analyst, Records Process Improvement -Flexible Location

Requisition ID # 157925 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Non-PG&E Non-US Off Shore Work Location; Non-PG&E US Work Location; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Washington D.C.; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

The Information & Records Governance (IRG) organization is an enterprise-wide program advancing the records and information management program maturity of the Functional Areas (FA) through implementation of compliant, efficient, and systematic controls for the creation, receipt, maintenance, use, and disposition of records. 

IRG is responsible for transforming PG&E’s records and information asset management practices to ensure compliance with laws, regulations, and promote safe and effective business operations. IRG is responsible for policy, strategy and guidance for records and information assets, monitoring compliance and supporting the development of consistent and integrated processes that promote the responsible management of the information lifecycle to further PG&E’s immediate and future regulatory, legal and operational requirements. 

Position Summary

 This position will serve as a Business Analyst, Expert for the IRG Operations and Support team. The position reports to the Field Support and Operations, Manager and will be responsible for supporting and leading process improvement initiatives, focusing on the continuous improvement of records and information maturity at PG&E. The successful candidate will provide support to PG&E coworkers on information and records guidance and best practices, as well as support efforts to reduce records risks via mitigations and controls.

This position is hybrid, working from your remote office and your assigned work location based on business need. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 

A reasonable salary range is:

Bay Area Minimum: $114,000
Bay Area Maximum: $182,000
&/OR
California Minimum: $108,000
California Maximum: $173,000

Job Responsibilities

•    Support the implementation of a PG&E process inventory, coordinating alignment with other stakeholders, and integrating with existing records and asset inventories.  
•    Engage with regional leadership to stay abreast of new processes and technology involving records and information and determining needed actions for IRG response and support. 
•    Analyze the effectiveness of business processes based on data; prioritize and develop charters for high-impact projects.
•    Work on non-routine problems that require in-depth analysis and judgment to drive business results and solutions. 
•    Lead cross-functional process improvement initiatives; providing effective program/project management, change leadership, team leadership, training, mentoring, and consulting to business partners, peers, and other key stakeholders.
•    Assist in solving unique and complex problems, anticipating issues, and developing innovative solutions. Presents findings and recommendations to leaders to gain agreement.
•    Plan for and coordinate process improvement activities to ensure consistency, cohesiveness and sharing of best practices; identify process improvement initiatives that align with organization’s performance goals.
•    Work with clients and peers across PG&E organizations to drive process ownership mindset.
•    Promote a culture of continuous improvement (CI). 

The ideal candidate has: 
•    Knowledge and experience with PowerBI, metric and dashboard development support.
•    Knowledge and experience with Microsoft SharePoint and Power Platform (Power Apps and Power Automate).
•    Ability to collaborate with a diverse stakeholder community to implement process improvements across PG&E's Functional Areas. 
•    Working knowledge and experience with lean methodologies, technology automation, program management, and change management.
 •    A results and process-oriented mindset with emphasis on creating and maintaining clear and effective documentation. 
•    Ability to lead initiatives with or without positional authority, in complex evaluation, analysis, and solutioning of process-related issues.
•    A track record of large project / program management success.
•    Strong communication skills; confidence in presenting to senior executives and external stakeholders.
•    An energy and passion for information governance.
•    Knowledge of the Utility industry and operations; build and maintain relationships with Functional Area leadership; and help embed records management into the company's fundamental business processes. 

Travel within PG&E service territory (as needed) 

Qualifications

Minimum: 
- Bachelor’s degree in Business, Finance, Economics, Engineering, Library and Information Systems, Information Technology, Legal Studies, or related discipline or equivalent work experience. 
- Minimum of 6 years in records management, information governance, process management, project management or related experience 

Desired: 
- MBA or graduate degree in Business, Finance, Economics, Engineering, Library and Information Systems, Information Technology, Legal Studies, or related discipline
- Utility and/or construction company experience  
- Experience with and/or certification in Lean programs and principles 
- Project management and process design skills 
- Understanding of ARMA International’s Generally Accepted Recordkeeping Principals (GARP), US DOD 5015.02, ISO 15489, and other relevant RIM industrial guidelines 
- Knowledge of RIM legal compliance and audit governance. 
- Advanced proficiency in PowerBI, SharePoint, Power Platform 
- Excellent verbal and written communication, interpersonal and influence skills with internal and external contacts of various levels. 
- Excellent analytical skills, problem-solving skills. 
- Continuous improvement and change management mindset
- Presentation skills; ability to deliver technical training 
- Understand the Records and Information Management business processes