Supervisor, Express Connections

Requisition ID # 160942 

Job Category: Maintenance / Construction / Operations 

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

The team of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Electric Operation’s Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. While part of Electric Operations, SP&D supports both gas and electric operations through its customer project management, design and estimating functions.

Position Summary

Supervises the Express Connections team that provides customer contact, engineering evaluation, service planning and project management for fast flow customer work. Provides quality electric designs, cost estimates and other related services for internally planned and externally generated work. Ensures customer needs are met in a safe, reliable, efficient, affordable and environmentally responsible manner.

**Position will require approximately 10%-20% of travel time in work schedule.

This position is hybrid, working from your remote office and your assigned work location (Stockton or Auburn, CA) based on business need. The assigned work location will be within the PG&E Service Territory.

Incumbent should expect to travel to Stockton or Auburn, CA for projects, meetings, trainings, etc.

Position duties will include, but are not limited to-

• Supervises performance of Express Connections team to meet Customer Connections Cycle time target while achieving excellent and very good customer satisfaction.
• Collaborates with leaders and stakeholders to work on issues, projects or activities.
• Ensures compliance with Tariff regulations.
• Modifies existing approaches, processes and tools in order to meet the unique needs of the customer.
• Assists in developing and tracking metrics that provide data for process measurement, business operations or risk assessment.
• Leads the work with department to develop budget (expense, capital, and expenditures) and monitor, forecast and report on budget performance.
• Manages department budget.
• Builds and maintains strong relationships with business units and external agencies.
• Leads and coordinates teams to develop and implement service solutions for complex service issues.
• Maintains a safe office working environment. 

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $126,000.00

Bay Area Maximum: $​200,000.00

AND

California Minimum: $123,000.

California Maximum: $197,000.

Job Responsibilities

•  Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.

•  Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.

•  Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.

•  Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.

•  Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.

•  Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria and compliance requirements.

•   Creates a safety-first work environment and culture.

Qualifications:

Minimum:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• CA Class C License, or equivalent
• 3 years of job-related experience
• 2 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.
  • Project management
  • Customer Service

Desired:

• 1 to 2 years of Leadership experience
• PMP-Project Management Professional certification
• Construction Management certification