Associate Business Operations Specialist

Requisition ID # 170478 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland

Department Overview

Order Governance and Controls is responsible for governance of our work orders. We provide guidance to reduce open order backlog, implement process improvement, and provide visibility and enhanced tools for end-to-end management of orders. We constantly strive to improve order closure and cancel cycle time and utilize LEAN techniques and tools to simplify and standardize processes to create efficiency.

Position Summary

Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools. 

Position duties may include but are not limited to- 

•    Manage communications
•    Develop internal work procedures and initiate process improvements
•    Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
•    Liaison between various departments and cross functional teams
•    Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
•    Research and data analysis; compile and prepare reports for upper management
•    Utilize system and personnel resources to successfully address inquiries from internal business partners
•    Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
•    Develop and manage trainings to enhance knowledge and job skills
•    Participate on cross functional teams
•    Has basic understanding of department and/or line of business function and responsibilities
•    Basic understanding of internal business partner functions and tools and resources used to perform job duties
•    Assists others using established processes, practices and procedures as directed
•    Communicates with peers within and outside of the department, providing information or exchanging data
•    Assigned to handle the standard inquiries and reactive tasks, seeking guidance and advice from peers and Supervisor

Majority of work will be performed in PG&E office setting with some travel for meetings and trainings. Travel required 10% of work schedule. 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory (Oakland).

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum:$73,000 
Bay Area Maximum:$109,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Job Responsibilities 

•    Has basic understanding of department and/or line of business function and responsibilities
•    Basic understanding of internal business partner functions and tools and resources used to perform job duties
•    Assists others using established processes, practices and procedures as directed
•    Communicates with peers within and outside of the department, providing information or exchanging data
•    Assigned to handle the standard inquiries and reactive tasks, seeking guidance and advice from peers and Supervisor

Qualifications-

Minimum:
•    Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience

Desired:
•    3 years of related experience or equivalent
•    Qualitative and quantitative analytical skills
•    Adaptable to changing environments and ability to learn new concepts quickly
•    Organizational skills; ability to multitask
•    Verbal and written communication
•    Proficient in Excel, Powerpoint and MS Word
•    Public speaking and presentation abilities
•    Ability to manage multiple projects with demanding time constraints