IT Applications Ops Analyst, Sr-ESC
Location: Oakland, California
Requisition ID # 171975-en_US
Our IT professionals are at the enterprise's core, leveraging modern technology to deliver safe and reliable energy to our customers. We use AI, the cloud, data science, and the latest tools and programming languages to solve hard, interesting problems and tackle challenges like the ever-growing threat of climate change, wildfires, and breaches of cyber security. Join us and experience the satisfaction of being a technology enabler for a company that leads the industry in innovation.
- Entry, Mid, Senior, Executive
- Full-Time
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Success Profile
What makes a successful Team Member at PG&E? Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Collaborative
- Creative
- Curious
- Results-driven
- Thoughtful
Benefits
PG&E is proud to provide a comprehensive benefits program to help you take care of your physical, emotional and financial health. In addition to the offerings below, you can expect inclusive programs in areas such as performance recognition, training and employee development, mentoring and more.
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Paid Time Off
Vacation, Sick Hours, Holidays, Family Leave
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Employee Resource Groups
16 ERGs at the core of our DEIB culture that support employee development and foster business relationships
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Professional Development
Leadership and Employee Development Courses, LinkedIn Learning, Mentoring Program and up to $8,000 for Tuition Reimbursement
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Healthcare
Low-Cost Medical, Dental, Life/Accident/Disability Insurance and Free Vision
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Healthcare & Dependent Care FSA
Pre-tax employee-funded accounts that cover certain out-of-pocket medical and dependent care expenses
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Retirement Plans
401(k) Matching up to 8% AND Cash Balance Pension (no cost to you)
Job Details
Requisition ID # 171975
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
The Senior IT Applications Operations Analysts applies technical skills, system knowledge and subject matter expertise to diagnose and resolve application and data related problems that are unusual, more difficult or have a broad scope. Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques. Manages and maintains multiple production and non-production SmartMeter Applications. Performs overall maintenance and monitoring of the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments. Configures application for optimum performance requirements to meet business requirements. Work directly with SQL server environment, storage configurations and cross-system data flows, ensuring high-performance, reliable data movement between Oracle and SQL server systems. Must have a strong understanding of the SQL server database engine works, including but not limited to physical storage, indexing, physical database design best practices and query optimizer.
Job Responsibilities
- Assists root cause analysis and solutions.
- Develops conversion and tool implementation plans.
- Monitors application for performance, maintenance and tunes application and interfaces to maintain service level agreements.
- Provides analysis and impact assessment for proposed changes and updates to SmartMeter applications, interfaces and daily operating schedule.
- Supports and implements application security testing in compliance with Sarbanes-Oxley, Information Protection and Internal Auditing standards.
- Provides in-depth knowledge and hands-on experience for SmartMeter application solutions to internal business clients and to project groups leveraging SmartMeter-related technologies.
- Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents.
- Participates in functional testing and operational testing.
- Provides project updates and reporting for assigned projects.
- Executes data correction routines, DCRs, to maintain data accuracy.
- Provides application support for mission critical SmartMeter solutions.
- Uses in-depth skills in solving SmartMeter operational and computing issues.
- Assists other SMOC Applications Operations Analysts in resolving complex issues.
- Oversees, mentors, and provides technical guidance to less experienced Application Operations Analysts.
- Creates and updates Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc.
Qualifications
Minimum:
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- Minimum 5 years of programming analysis experience.
Desired:
- Knowledge of the practical application of engineering science and technology, which includes applying principles, techniques, and procedures to the design and production of technology based equipment and systems, as needed to perform at the job level
- Skill in making recommendations based on relevant expertise as needed to perform at the job level
- Knowledge of database and information systems - for example SCADA, EMS, OMT, OIS, SAP, ERP, COSO, Teradata, COBIT, QuestionMark - as needed to perform at the job level
- Competency in anticipating and adopting innovations in business-building digital and technology applications
- Competency in making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Jonathan A. Solutions Architect, ExpertPG&E combines an established company’s stability with the autonomy of a startup. I enjoy high levels of trust and openness among my coworkers in a dynamic environment where I’m included in important decision-making discussions. As our company evolves, I look forward to career growth opportunities ahead.
Products & Enterprise Platforms
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Patti Poppe Becomes the First PG&E CEO to Sign the Disability: IN CEO
In signing the CEO Letter on Disability Inclusion, Poppe commits to benchmark the company’s inclusion efforts and encourages other leaders to join IN.
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Life at PG&E
Dive into stories that showcase our workplace culture, celebrate notable achievements, and offer a glimpse into the day-to-day experiences of our rewarding careers.
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