IT Product Specialist

Requisition ID # 172862 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

PG&E’s Technology & Security organization delivers secure, reliable, and high-quality technology solutions across the enterprise.

The Digital Workplace Team, within Grid Platforms & Network, enables a modern employee experience through reliable devices, collaboration tools, and responsive support services that drive productivity.

The IT Asset Management (ITAM) function supports PG&E’s business vision by improving service quality, expanding capabilities through new functionality and technologies, optimizing costs, and enhancing the end-user experience. The team partners closely with internal stakeholders to promote best practices, strengthen governance, and reduce financial and compliance risk associated with IT assets.

We are seeking an IT Product Specialist located in Oakland, CA or within PG&E’s service territory. This role is hybrid, with onsite presence at the Oakland General Office (OGO) as needed. The position reports to the Software Asset Management Supervisor.

Position Summary

The IT Product Specialist supports the lifecycle management of assigned IT products and services, with a focus on IT Store/App Portal catalog operations, Software Asset Management (SAM), and operational support.

Working in a team environment, this role partners with the IT Asset Management team and functional area coworkers to improve visibility and understanding of software assets. The specialist applies ITAM best practices to help control software spend and reduce financial and compliance risk, with accountability for data accuracy, integrity, and audit readiness of asset and product information.

Key responsibilities include collaborating with stakeholders to onboard and retire products within the IT Store, maintaining accurate catalog and asset data, and applying defined requirements to configure systems and catalog updates. The role contributes input to product improvements and roadmap planning, while primarily focusing on execution and operational excellence.

The IT Product Specialist ensures stakeholders are informed of product updates, new functionality, deployment status, restrictions, and licensing considerations. The role also supports procurement and renewal activities, validates Flexera (FNMS) data and reporting, and provides escalation support and product guidance to internal teams.

PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $102,000 - $132,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $ 102,000

Bay Area Max: $ 162,000

This position is hybrid, working from our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.

Job Responsibilities

Catalog & Product Operations

• Maintain and update IT Store/App Portal catalog items (software and hardware)
• Configure, validate, and retire catalog entries based on lifecycle status, governance, and demand
• Ensure accuracy and completeness of catalog data, including bundled offerings
• Apply standardized templates and intake processes for catalog entries
• Ensure catalog alignment with governance standards and the approved software portfolio
• Identify and escalate unsupported or end-of-life software

Software Asset Management & Governance

• Apply ITAM/SAM best practices to support governance, compliance, and audit readiness
• Review and process software requests in alignment with approved standards
• Support software spend management by ensuring proper licensing and request validation
• Validate and maintain accuracy of Flexera (FNMS) data and reporting outputs Assist with license tracking, renewals, and risk mitigation (financial and legal)
• Partner with procurement on purchase orders (Ariba) and maintenance renewals

Stakeholder & Customer Engagement

• Partner with functional area coworkers to improve understanding of software usage and licensing
• Collaborate with SMEs, engineering, procurement, and vendors to meet ITAM requirements
• Coordinate with suppliers (e.g., Zones) for hardware procurement through IT Store
• Communicate catalog updates, product changes, and requirements clearly to stakeholders

Operational Support

• Respond to inquiries related to software availability, requests, and asset data
• Troubleshoot and resolve operational issues with IT teams
• Provide escalation support; perform third-tier support as needed
• Support continuous improvement of processes, tools, and reporting
• Identify opportunities to improve catalog processes, request workflows, and asset visibility

Qualifications

Minimum:

• Associates Degree in Computer Science or job-related discipline or equivalent experience
• 2 years job-related technical experience

Desired:

• BA/BS in Computer Science, Business, Engineering or equivalent work experience
• 3–5 years of experience in IT product support, SAM, or ITAM
• Experience with Flexera (FNMS), App Portal, or IT catalog management tools
• Familiarity with software licensing models and IT procurement processes
• Relevant technical certifications

Knowledge, Skills & Abilities

• Working knowledge of IT Asset Management / Software Asset Management principles
• Solid understanding of enterprise IT products, services, and lifecycle management
• Strong attention to detail, particularly with data accuracy and reporting validation
• Effective communication skills with the ability to work across technical and business teams
• Analytical mindset with problem-solving and troubleshooting capability
• Ability to follow established processes while contributing to improvements