Principal Program Manager

Requisition ID # 162124 

Job Category: Project / Program Management 

Job Level: Manager/Principal

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

PG&E is seeking a Principal IT Program Manager for Customer Facing Systems and Salesforce team for leading program implementations for Customer Web, Contact Center, Salesforce and Data related systems.

Reports to the Director and manages all aspects of program implementation including financials, and operations. Ensures program is operating effectively. Position will also handle budget monitoring, running requests for proposals, contracting with vendors, internal and external stakeholder engagement, providing direction to and managing consultants and vendors, creatively solving emergent issues, and reporting out on status. Responsible for performing their job in accordance with PG&E’s vision and values.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

The expectation would be to work in the Oakland Headquarters at least two days per week.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.​

A reasonable salary range is:​

Bay Area Minimum: $140,000.00

Bay Area Maximum: $238,000.00

Job Responsibilities

• Program Management – develop and manage the budgets, metrics/KPIs reporting, and day-to-day implementation activities
• Project Reporting – establish agile ceremonies, lean practices and reporting, including but not limited to daily, weekly and monthly operating reviews, monthly progress reports, and the project close out reports
• Vendor Management – manage competitive procurement process including solicitation and evaluation of bids; define and manage vendor deliverables to schedule and budget
• Cross-functional Collaboration – facilitate internal and external stakeholder activities necessary to support implementation, understand barriers, and identify / implement solutions
• Mentors and provides guidance to less experienced colleagues
• Presents findings and makes recommendations to management
• Works with all levels of management and senior leadership across functions to influence decisions

Qualifications

Minimum:

• Bachelors Degree or equivalent experience
• 10 years job-related experience or equivalent

Desired:

• Masters Degree in job-related discipline or equivalent experience
• PMI-Project Management Institute PMP-Project Management Professional certification
• You enjoy working with others, have invested time and effort into building your communication skills, and have experience collaborating across different stakeholders
• Works well in ambiguous environments and is flexible to take on different responsibilities
• Transforms strategy into well-articulated business and technical requirements, and effectively informs model direction and prioritization
• Demonstrated ability to present findings, make recommendations and influence decisions
• Strong analytical, written, and oral communication skills
• Experience working with external stakeholders and demonstrated ability to navigate project roadblocks with internal and external stakeholders
• Interest, willingness, and aptitude to learn new subjects and keep up with technology trends
• Proven ability to adapt to and improve existing processes

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