Quality Operations Specialist, Intern

Requisition ID # 170899 

Job Category: Administrative / Clerical 

Job Level: Individual Contributor

Business Unit: Strategy & Growth

Work Type: Hybrid

Job Location: Oakland; Fresno; Sacramento

Department Overview

The Corrective Action Program (CAP) & SIF Investigations team performs detailed investigations and analysis using established formal causal evaluation methods and tools. The team collaborates with departments within Electric Operations, Electric Engineering, Engineering Planning & Strategy, Power Generation and PG&E Utility Operations to develop effective corrective action plans for identified issues.

Position Summary

PG&E is seeking an experienced business professional to be a member of the CAP & SIF Investigations Team, as a Quality Operations Specialist. 

The CAP & SIF Investigations team is responsible for:

• Detailed investigations and analysis using established formal causal evaluation methods and tools.
• Providing analyses and reporting of adverse trends.
• Developing quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented.
• Evaluating effectiveness of corrective actions, and recommending improvements in business process, practice and procedures.
• Managing the CAP database including review and categorization of submissions and working with stakeholders at all levels in the organization for issue resolution.

The role is classified as hybrid, working primarily from your remote office and in-person in the Oakland General Office, Fresno, or Sacramento approximately once per week or more, as business needs require. 

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

The hourly rate for this position ranges from $24.52 to $35.37 

Responsibilities

• Works collaboratively with stakeholders on moderate and complex issues/actions that are escalated and facilitates agreement of assignment and/or resolution.
• Identifies, analyzes, and improves existing business processes within a department to meet new goals and objectives.
• Reviews failure data, performs trend analysis, and makes recommendations to improve system performance.
• Verifies corrective actions are implemented and validate effectiveness to prevent recurrence.

Qualifications

Minimum Qualifications:

• Qualified candidates are pursuing a Bachelor’s or master’s degree in engineering, Business, Computer Science or job-related discipline at an accredited University.
• Students must be continuing their education towards their degree during and/or after the internship.

Desired:

• 3.0 GPA or greater in both cumulative GPA and major GPA
• Experience in Analysis/Trending/Metrics, Reporting/Governance, Project/Program Management, Engineering, Construction or working in an analytical/regulatory/legal environment and/or related education
• Skilled in PowerBI, Foundry, and SAP applications
• Knowledge of concepts, best practices, tools, techniques, and strategies related to conducting investigations as needed to perform at the job level
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to work in a team environment and support fellow team members
• Strong problem solving and analytical skills and attention to detail
• Strong communication skills, both oral and written
• Takes initiative and can work independently with minimal direction

PG&E is unable to provide VISA sponsorship to students on an F-1, J-1 or other student visa for this position.