Senior Program Manager

Requisition ID # 166394 

Job Category: Project / Program Management 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

Customer and Enterprise Solutions (C&ES) is devoted to serving PG&E's mission of delivering safe, reliable, and affordable customer-focused electric and gas service to all customers across our unique service area. As PG&E's customer-facing organization, we support Electric Operations, Gas Operations, and Energy Supply. We aim to define and drive the enterprise-wide customer strategy while encouraging a culture of safety, affordability, and employee engagement. Local Customer Engagement (LCE) is accountable for delivering high-quality performance to PG&E's customers and ensuring the safety, availability, and reliability of regional operations for our hometowns.

To meet and exceed our customers' diverse needs and preferences, PG&E implemented a Regional Service Model (RSM) in 2021, rolling out five unique regions supported by local-level leadership. The Regional Service Model Program Management Office (PMO) is responsible for harnessing the power of a large utility and curating it to the needs of our diverse customers by supporting our five regions and each of their leaders to quickly resolve issues at the regional level and rebuild trust with our hometowns. 

Position Summary

The Senior Program Manager plays a critical role in driving operational excellence and strategic alignment across the organization. This role leads the planning, governance, and execution of cross-functional initiatives, while managing daily, weekly, and monthly operating reviews in partnership with LCE leadership. They will also help manage and facilitate other leadership meetings and working sessions to ensure alignment, accountability, and progress across key priorities.

The ideal candidate brings strong executive presence, a proactive mindset, and a passion for continuous improvement. They will independently lead high-impact programs, communicate effectively with stakeholders at all levels, and contribute to the evolution of governance and reporting processes. Comfort with Excel and a desire to learn tools like Power BI are essential, as is the ability to identify and implement process improvements. This role also supports the broader PMO mission of integrating full lifecycle project management and end-to-end process governance across a 300-person department, while leaning into larger enterprise-wide initiatives as needed.

This role is hybrid working from your remote office and in-person at the Oakland General Office based on business needs. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.​ 

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

A reasonable salary range is:​

Bay Area Minimum:      $102,000       

Bay Area Maximum:     $162,000

Job Responsibilities

• Drives daily, weekly, and monthly operating reviews with LCE leadership, leveraging strong executive presence to communicate insights, influence decisions, and ensure alignment with strategic goals.
• Leads the planning and execution of programs supporting the Regional Service Model, ensuring measurable outcomes and continuous performance monitoring.
• Establishes and evolves governance processes that align with organizational culture and decision-making, integrating seamlessly with broader operational management frameworks.
• Coordinates cross-functional resources and interdependencies across PMO, RSM, and enterprise-wide initiatives, ensuring program cohesion and timely delivery.
• Champions change management and continuous improvement, leading cross-functional teams and identifying opportunities to streamline processes and enhance impact.
• Communicates program and project status clearly and professionally to stakeholders at all levels through both verbal updates and executive-ready written reports.
• Demonstrates a strong command of Excel and a proactive interest in learning tools like Power BI, using data to drive insights and support reporting needs.
• Eager to support broader strategic initiatives, contributing ideas, energy, and structure to high-impact programs beyond core responsibilities.

Qualifications

Minimum:

• Bachelors Degree or equivalent experience
• Job-related experience, 6 years

Desired:

• Experience in change management, or related, enterprise-wide
• Experience in utility industry, including multiple functional areas
• Experience in process improvement
• Experience applying Lean or similar process improvement methodology
• Experience working in a matrixed environment, coordinating across lines of business at all levels
• Live in and experience working in desired region
• Highly organized and detail oriented
• Strong collaboration and communications skills
• Proficient in Microsoft Excel with a strong interest in expanding skills in data visualization and reporting tools such as Power BI.
• Masters Degree in job-related discipline or equivalent experience
• PMI-Project Management Institute PMP-Project Management Professional certification